Legal

Privacy Policy

1. Who we are

Nirvana Energy LLC ("Nirvana Energy," "we," "our," or "us") provides renewable-energy products and services. Our headquarters is located at Nirvana Energy LLC, 1077 S Reber Ave, Gilbert, AZ 85296, United States. Email support@nirvanaenergy.net or call (602) 704-4648.

2. Scope of this policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit nirvanaenergy.net (the "Site"), interact with our services, or otherwise engage with us.

3. Information we collect

Contact information: name, email, address and phone, to communicate with you and support you.
Energy-profile data: utility provider, usage and system specs, to design and quote energy solutions.
Device and usage data: IP address, browser type, referring pages and cookies, to improve and secure the Site.
Payment data: cardholder name and last 4 digits, to process transactions through PCI-compliant processors.
SMS consent data: time and date, phone and checkbox state, to comply with carrier and A2P 10DLC rules.

We do not knowingly collect information from children under 13.

4. How we use information

Provide, maintain, and improve the Site and our services.
Send transactional messages like confirmations and reminders.
Send marketing only if you have opted in (see section 8).
Detect and prevent fraud and illegal activities.
Comply with laws and carrier regulations.

5. Sharing and disclosure

We may share your data with service providers (for example hosting, payments and analytics), affiliates within Nirvana Energy's corporate family, law enforcement or regulators when required, and business transferees in a merger or sale.

SMS privacy: no mobile information is shared with third parties or affiliates for marketing. SMS opt-in and consent data is never shared.

6. Cookies and tracking technologies

We use first- and third-party cookies for preferences, performance, and advertising. You can control cookies through your browser settings.

7. Your choices and rights

You may have the right to access, correct, delete, or port your personal data, or opt out of processing. Contact privacy@nirvanaenergy.net. See Appendix A for CCPA and GDPR-specific rights.

8. SMS and text messaging

By opting in, you consent to receive recurring SMS from Nirvana Energy. Message frequency varies. Message and data rates may apply. Text STOP to cancel, HELP for help. Consent is not required for purchase.

9. Data security

We use technical, administrative, and physical safeguards. No system is completely secure, so use the Site at your own risk.

10. Data retention

We retain personal data only as long as needed for its purpose or as required by law.

11. Changes to this policy

We may update this Policy at any time. Updates will be posted with a "Last updated" date.

12. Contact us

Questions? Email privacy@nirvanaenergy.net or write to the address in section 1.

Appendix A: jurisdiction-specific disclosures

A.1 California Consumer Privacy Act (CCPA). Email privacy@nirvanaenergy.net or call (602) 704-4648.

A.2 EU/EEA General Data Protection Regulation (GDPR). Contact your local data protection authority for assistance.